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Remote IT support for small offices.
When a computer, printer, email account or the office Wi-Fi stops working, I connect remotely, fix it while you watch and send a short note of what I did. One certified engineer, a fixed price before I start, no call center.
What I fix remotely
Built for small offices and home offices that don't have an IT person of their own.
Slow or infected PCs
Viruses, pop-ups, a PC that takes ages to start, updates that keep failing.
Email and Microsoft 365
Outlook trouble, new or departing staff accounts, password resets, shared mailboxes.
Printers and scanners
Printers that drop off the network, scan-to-email that stopped, new printer setup.
Wi-Fi and shared files
Office Wi-Fi that drops, shared folders and drives nobody can open, VPN access from home.
Servers and accounts
Windows Server, Active Directory logins and permissions, a NAS that stopped answering.
Security basics
Antivirus, firewall, updates and two-factor login checked and set up.
How a remote session works
- Tell me what's wrongA few lines through the form or an email is enough.
- Get a fixed priceI reply with the package that fits, or a quote if it's bigger.
- You approve the connectionYou watch the screen the whole time. I only connect when you ask or approve, and the connection closes when we're done.
- Written wrap-upWhat I found, what I fixed and what to watch.
Prices
Pay per fix when something breaks, or put the office on a monthly Care Plan so help is already paid for.
Remote Fix
One problem, solved
- Virus and malware scan and removal
- Speed cleanup
- Plain-English note of what I fixed
- Done within 1 day
Care Plan: Small Office
3 computers minimum, month to month
- Up to 30 min of remote support per computer a month, shared
- Microsoft 365 adds, removes and password resets
- Cloud backup (IDrive), up to 500 GB per computer, checked every week
- Monthly security check, with a short report
- Reply within 4 business hours
Bigger jobs (new office setup, server moves, several computers at once) get a fixed quote first. Extra remote time on a Care Plan is $60 an hour, billed in 15-minute steps, only with your OK. Just backups? See managed backup monitoring.
Questions
Do you come on site?
No. Everything is done remotely, which keeps prices low. If a problem needs hands on the hardware, I tell you before you pay anything.
Is it safe to let you connect?
You approve every connection and watch the screen. I only connect when you ask or approve, and on a Care Plan every session is logged in the monthly email.
Who will I be dealing with?
Me, Angel: more than 15 years in IT, Cisco CCNA Security and Microsoft 365 admin. I work in English and Spanish.
Something not working right now?
Send a few lines about the problem and I'll reply with a fixed price, usually the same day.
Tell me what's wrong