IT help for small offices and home offices.
Remote fixes, clean setups, backups that actually get checked, and a security check you can understand. One certified engineer, a fixed price before I start, plain-English updates.
What I do
Most problems get fixed in one remote session. You watch the screen, and the connection ends when we're done.
Remote fix
Slow PC, pop-ups, viruses, printer or email trouble, Wi-Fi that drops. Fixed while you watch. Remote IT support
Setup
New PCs, Microsoft 365, shared files, printers and office Wi-Fi set up right the first time. Servers and VPN
Backup monitoring
Automatic cloud backup, checked every week, with a test restore so you know it works. How it works
Security check
Antivirus, firewall, updates, passwords and two-factor login checked, with a short report.
Simple prices
Per device. You get a fixed price before any work starts, and I tell you up front if a fix needs more than a package covers.
Remote Fix
One problem, solved.
- Virus and malware scan and removal
- Speed cleanup
- Plain-English note of what I fixed
- Done within 1 day
Secure Setup
Fix it, then lock it down.
- Everything in Remote Fix
- Antivirus and firewall set up
- Passwords and two-factor login
- Done within 2 days
Total Protection
Set it and stop worrying.
- Everything in Secure Setup
- Automatic cloud backup set up
- Security monitoring turned on
- 30 days of follow-up support
Care Plan: backups checked, problems fixed, one monthly fee
Most small offices find out their backup stopped working on the day they need it. The Care Plan stops that: I set up automatic cloud backup, check it every week, test a restore, and fix problems remotely when something goes wrong.
Home Office
Up to 2 computers
- Cloud backup (IDrive), up to 1 TB total
- Backup checked every week
- Test restore every 3 months
- Monthly security check: updates, antivirus, firewall
- Up to 1 hour of remote support a month
- Reply the same business day
Small Office
3 computers minimum
- Cloud backup (IDrive), up to 500 GB per computer
- Backup checked every week
- Test restore every 3 months
- Monthly security check, with a short report
- Up to 30 min of remote support per computer a month, shared
- Microsoft 365 adds, removes and password resets
- Reply within 4 business hours
Server add-on
Windows Server or NAS
- Full image backup
- Backup checked every day
- Test restore every 3 months
- Monthly security check
- Remote support for the server included
- Reply within 4 business hours
Extra remote time: $60 an hour, billed in 15-minute steps, only with your OK first.
Getting started
- Secure Setup, once per computer ($90)Cleanup, antivirus, firewall, two-factor login, backup installed.
- First backup and a test restoreA full backup, then a test restore while you watch.
- A short monthly emailBackups OK, what I fixed, anything to watch.
Plain terms
- Month to month. Cancel with 30 days notice.
- Your data is yours. If you leave, I hand over the backup account or a copy of your files.
- I only connect when you ask or approve, and every session is logged in the monthly email.
- Not included: hardware, on-site visits, after-hours emergencies, new projects. I quote those first.
How it works
No contracts for one-off fixes, no surprise bills.
- Tell me what's wrongUse the form below. A few lines is enough.
- Get a fixed priceI reply with the package that fits, or a quote if it's bigger.
- Remote sessionYou approve the connection and watch. It closes when we're done.
- Written wrap-upA short note of what I found, what I fixed and what to watch.
Hi, I'm Angel
I've spent more than 15 years in IT: help desks, servers, networks, backups and Microsoft 365 for offices of every size. ThinkPCPro is my own company. You deal with me, not a call center, and I explain things without the jargon.
Small offices and home offices get the same care a big IT department would give, at a price that makes sense.
- Certified: Cisco CCNA Security, Microsoft 365 admin
- Background: B.Sc. in Computer Information Systems
- Reviews: 4.7 stars from 81 reviews on Fiverr
- Languages: English and Spanish
- Company: ThinkPCPro LLC, United States
Tell me what's wrong
I usually reply the same day. Prefer email? Write to support@thinkpcpro.com.